home energy credits

[Natural Apti2d]

I made two types of home energy improvements to my home in 2024, and Turbo Tax calculated that I qualified for $2600 in credits at the end of that section of the software.  However, when my federal taxes were reviewed, those credits do not appear in the summary.  I had similar improvements last year, and those credits do show up.  I owed more in taxes that the credit, and the home is my primary home.  Why isn't this credit showing up in the federal summary results?  Is there a glitch in the summary page?  

[LenaH]

I would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent” *
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number (including the dash) that was generated in the response.

*(If using a MAC, go to the menu at the top of the screen, select Help, then, “Send Tax File to Agent”)