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Level 2
February 3, 2024
Question

error when uploading program no valid sequence could be found for the set up updates

  • February 3, 2024
  • 1 reply
  • 21 views

Program stopped working properly giving the above error message.   I have followed all support instructions with the exception of returning the product to the third party vendor (Sam's Club) and repurchasing directly from TurboTax.  I have moved to using the product on my business computer due to the lack of support from TurboTax. (TurboTax 2022 works fine currently on system. TurboTax 2023 will not work on same system but will work on office computer.)  

    1 reply

    CatinaT1
    Level 15
    February 7, 2024

    What version of Windows is on the machine you are having problems loading on?

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    sahmwliviAuthor
    Level 2
    February 8, 2024

    Windows 11 Home

    Level 15
    February 11, 2024

    There could be a number of issues causing this. 

     

    See the TurboTax Help article Troubleshoot installation and running TurboTax for Windows for guidance on activating your software.