Yonkers Residency - can't get past this screen - software bug

[jennifer_ulrich_LIC]

I am filling out the NY state tax form thorugh turbotax.  I am looping between 2 screens for NY City Residency and Yonkers Residency.  There seems to be a bug.  I showed the relevant form and entered the residency values correctly, but I still can not get past the screen. I am running the Turbotax software I just downloaded a few minutes ago.

[DanielV01]

Run manual updates and see if that helps.  

[jennifer_ulrich_LIC]

How do I do that?  I went to the Online dropdown and checked for updates, and it said my Turbotax is up to date. ( I downloaded it 2 hours ago)

[jennifer_ulrich_LIC]

I don't think both of those radio buttons are supposed to be checked.  Something is definitely wrong.

[DanielV01]

I agree with you.  You might have to check some of your other entries, and since we cannot access your return in this public forum, you may wish to speak with customer service.  Some entry is creating what you see on that screen.  Try clearing the state and starting over.  I've never personally seen anything like that.