Why isn’t live help available ?

[mesquitebean]

Live help from a CPA/EA tax expert as part of your TurboTax Live package is available

5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

Product or technical help:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Tax expert question:

FAQ:  How do I connect with a tax expert in TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...

FAQ:  How do I schedule my review using TurboTax Live?

https://ttlc.intuit.com/community/expert-review/help/how-do-i-schedule-my-review-using-turbotax-live...

[mesquitebean]

You can also ask a question in this user community forum to see if anyone is familiar with your issue.  But this time of night there are fewer people using the forum.