Why does it say zero by my state return?

[pariah555666]

I think the turbo tax site is alittle giltchy because, I filed my state return and on all the downloadable paper work says I will getting a refund but where the state refund amount is on turbo tax it still says zero . I went back and reviewed everything and nothing is out of place , is there an option to fix this ?

[chelo21899]

If it says zero your probably not done filing your taxes or you missed something during the process look back and review it before looking for more help

[Searchtrack]

I have the same exact problem and I've reviewed all the math numerous times.  State return via turbo tax website stating $0, but printed copy has refund amount.  Also, it showed it was filed.  How is this issue corrected on the website?

[CatinaT1]

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.   

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Searchtrack]

After my state return information didn't show on the website, the following day I signed in and everything was appearing.  Logout and wait 24 hours and log back in.  Also, try clearing cookies and cache and logging out and back in.  Hope this helps😊

[mechandi]

Same here and using the mac desktop software, no luck in changing it....

[AmyC]

If the paperwork is correct, that is what is filed. The meter does not affect the actual tax return and paperwork. It was removed for some versions this year.

@mechandi 

[Tinongsky]

check the your state online site not with IRS