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Turbotax WI State 2024 does not recognize school district number as valid and will not let me continue

 
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1 Reply
AmyC
Expert Alumni

Turbotax WI State 2024 does not recognize school district number as valid and will not let me continue

There is no known issue so let's see if you have a tech issue. A full or corrupted cache can cause problems in TurboTax, sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

Online version:

  1. Delete the form/ worksheet for school district- if possible, see How to Delete  
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again.

 

Desktop version: 

  1. Delete the form
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.

If you are still unable to get through,  you will need to contact support.

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