I paid $50 to purchase the above ESD S/W from Costco with an understanding that I can file 1 Federal efile free and 1 efile free for state. I wanted to paper file for CA and efile for NC and efile for Federal.
Unbelievably - the software for such a simple requirement would not work or I have to admit - it is non-trivial.
It tries to make me pay for efile which I do not want to. The S/W would not allow me to prepare even a paper file and the phone support is non-existent unless I pay for Premium support.
Unless this issue is resolved satisfactorily - I plan to ditch TurboTax and go somewhere else - because this is deceptive selling practice.
You may have misunderstood the pricing. The desktop software came with 5 federal e-files AND the software to PREPARE returns for one specific state. Even though you can prepare returns for that included state, there is a fee to e-file that state return. You can avoid the state e-file fee by printing and mailing in the state return.
And there is s fee to add software for a second state. There will also be e-filing fees to e-file returns for the second state.