turbo tax state e-file ca

[1bajan43]

I have purchased "TURBOTAX DELUXE TAX YEAR 2020 WIN DOWNLOAD WITH STATE".  I was able to e-file my federal returns but not able to e-file my CA state return.  It wants me to purchase for the state e-file.  The system seems to hang when I click the link for entering your confirmation number.  It's also asking from more money for state

[VolvoGirl]

You need to pay $25 to efile state.  Are you having trouble paying and entering your credit card?

 In the Desktop program you get one free state PROGRAM download to prepare unlimited state returns. Then each state return (including the first one) is $20 to efile, usually goes up to $25 March 1. Or you can print and mail state for free.  

[1bajan43]

I'm having trouble paying and entering  credit card info.  The screen seems to hang when I get the pop up "Lets complete your purchase online".  It's asking me did I already pay for this product

[VolvoGirl]

Think you have to call in for help with that.

Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632