Trying to Efile

[BonnieValles]

I am in the last steps of e-filing -- I get the message "turbo tax must save your return before continuing"  so I click on the continue -- it saves then takes me to a screen that says "your payment didn't go through select continue to try again"  I try to hit "continue but nothing ever happens.   I get no other message it just sits there.

Please advise.

Bonnie Valles

[MichelleLO]

To clarify, are you receiving the error message before entering your payment information?

[BonnieValles]

yes,  I owe state taxes this year so it is after I put in the bank info for that -- this is presumably to enter information for the $25 fee being charged to e-file California State taxes.    I tried again this morning thinking if I did it during normal banking hours it might work, but it still did not.

[JeanneLO]

You may need to perform a manual update for TurboTax. 

Please follow the instructions in this TurboTax FAQ to contact customer support if you need further assistance:  What is the TurboTax phone number?

@BonnieValles