State return review is not working. Anyone else have this problem?

[genepowers1]

This is for NH. Keeps going in circles. "Do you want to review state return now? Yes. Done. Press continue. Do I want to review state return now?" keeps going around in circles!

[LeticiaF1]

Sometimes clearing out the cache and cookies can handle many issues that seem nonsensical on a regular basis.  First close your return and follow the steps below to see that you need to do depending on the version of TurboTax you are using:

• If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.
  • You can also try using a different browser
• If using TurboTax Desktop: Please see this FAQ.
  • Make sure you have ran all the updates

[genepowers1]

Already upgraded. After review, it keeps coming back to "Let's finish NH now." I click that, and it starts the process all over again.

[AmyC]

Upgrade is not the same so we need to get you to jump through the technical hoops. Follow these steps:

Desktop version: 

1. Save your return while closing the program.
2. Update the program
3. Open
4. Enter the information again.

Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

1. Log out of your return and try one or more of the following:
   • Don't use Internet Explorer.
   • Clear cache and cookies,
   • Sign in using a different browser.
   • Sign in using a different device.
2. Log back into your return.
   • Enter the information again.