State Return Rejected, No Customer Service Message

3 replies
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My federal return was accepted but NC rejected the state return. When I click on "Show Message" under E-file status, the text is the word "none". What is my next step?

EbonyA

Level 13

Please follow these steps to assist in fixing your rejected return.

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mugwump_55Author

Level 2

Sorry Ebony, that video didn't help. When I open TurboTax Desktop, it shows that I have a message but that message is blank, it gives me NO direction on why the return was rejected. When I click on Review Again, "Description of Error" and "What Needs to be Done" are blank. It says let's refile, which seems like a bad idea if the source of the error hasn't been fixed.

EbonyA

Level 13

Ok, if you have followed the steps in the video but are not seeing the reason for the rejection, please contact our phone support team for one-on-one assistance with this issue. Contact details can be found here.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"