State fee with credit card

[Bmtyre]

Trying to pay the state fee with credit card. I never get prompted to enter credit card information, I get an error message and the program freezes. I have cleared cache, changed my display settings.... no luck.

[CatinaT1]

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[Bmtyre]

The FAQ link for the desktop version took me to how to install Turbo Tax. Is there something I need to do to get it to accept my credit card for the state filing fee?

[CatinaT1]

Are you able to enter your information and it get's stuck or what do you mean by the program freezes?

[Bmtyre]

When I select Pay by Credit Card, I get a pop up error. "Hmmm... we seem to be having trouble..." At that point, the program freezes and I can only close it through Task Manager.

[CatinaT1]

Call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service