State e-file

Forum|Forum|6 years ago
February 5, 2020
2 replies
4 views

I have the desktop version and am ready to e-file both state and federal, I followed the link and paid the $19.99 to e-file my PA return but the program will not allow me to move forward, every time I try to file I have to select either pay by credit card or have the cost covered by federal return. I follow the prompts and get the below on a pop up, indicating that the online system confirms that I've paid for the state e-file.

Below is the text that appears when I follow the prompts but when I click out it does not move the needle to allow me to e-file.

We’ve restored all products associated with this account...

You can access them whenever you’re ready. Here’s what we restored for you :

TURBOTAX STATE RETURN PA TAX YEAR 2019 E-FILE

For state returns: We’ve restored your access, but you’ll still need to add each state to your return. After you close this screen, select Add next to each state you want to include on your taxes.

Need help restoring other products? Give us a call at 877-559-8824, Monday-Friday, 8 a.m.-5 p.m. PT.

HeatherPLO

Level 14

For further assistance with this issue, you will need to reach out to the number mentioned in the notification: 877-559-8824, Monday-Friday, 8 a.m.-5 p.m. PT.

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bichons9

Level 2

13 calls with Turbotax since 2/13/2020...numerous issues with Home and Business 2019..nothing right...In the end. I gave up and filed Federal only....since NOBODY..I mean NOBODY of 13 individuals (9 customer service and 4 experts)could fix the STATE DOWNLOAD...wHAT NOW??? I have screenshots of EVERYTHING DENYING ME ACCESS to STATE FILING..free state denied...when offer to pay again..DENIED!!! Federal hS ALREADY BEEN Accepted by IRS... I PAID $85.00 for this product...I have receipt...activation # and last expert says he finds no record of anything!!!!! I am calling my Credit Card company NOW!!!! NEVER AGAIN!!!!

maglib

Level 11

a firewall, virus protection or a privacy setting on your computer most likely is the issue preventing the communication. I don't work for TT, just trying to help.

**I don't work for TT. Just trying to help. All the best. . ***Say "Thanks" by marking as BEST ANSWER and clicking the thumb icon in a post and that I solved your question. **Mark the post that answers your question by clicking on "Mark as Best Answer" I am NOT an expert and you should confirm with a tax expert.

colfune

Level 2

I am having this exact same issue with my PA return. I paid $19.99 for the state PA efile on my desktop version. When I see that restore purchase screen it takes me back to the TT program and says "Your Payment Didn't Go Through"..."We noticed your payment didn't go through. You can go back to choose another payment method or select Continue to try again."

Weird cause I have a confirmation email from TurboTax saying that I paid and I see it in my credit card statement so what gives? Any one have an update on this?

Thanks,

akizukichan

Level 2

I have this exact same issue. Did you get it resolved?

MaryK4

Level 15

Because this has been an issue for some people which is usually related to computer settings, you may want to call in so a live assistant can help. See What is the TurboTax phone number?

This will save you time and frustration.

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