School district taxes

While trying to help my daughter complete her taxes with TurboTax we noticed that her employer listed the wrong school district and was had taken taxes out of herpay paychecks. She did not live in the school district. We are trying to get a refund for the taxes that were taken out. The TurboTax software would not allow us to complete an SD 100 form. We called tech-support and their best answer, which I don’t believe is correct, is that she has to get an amended W-2 from the employer. I don’t see how that is going to help her get a refund since the taxes have already been taken out. I believe the software should allow her to complete the SD 100 form, show the mistake and request the refund. How can she get a refund of taxes that were taking out of her paycheck?

posted