Skip to main content
Level 1
February 10, 2020
Question

Printing documents

  • February 10, 2020
  • 1 reply
  • 6 views

I paid extra for an additional state return. The free state return printed correctly.  The one I paid extra for printed a bunch of letters looking like code.  How do I correct this to print correctly?

Thanks in advance for any assistance.

    1 reply

    AmyC
    Level 15
    February 10, 2020

    If it was NC, that could be correct. If it was another state, there may have been an update.

    Please log back into your return and try again. It may be the issue is best resolved by calling us.

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    April 1, 2020

    I am at the page to print my tax return but it's been preparing my tax return for at least 45 minutes can you tell me how to get my results and printer

    Level 13
    April 1, 2020

    Please see the following:  Troubleshooting Printing Issues

     

    Can I print later?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"