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TurboTax gets no information at all after you file your tax return. TT does not hear anything from the IRS or your state, so no one at TurboTax knows that your return is under review or why. Sometimes a return goes under review for a reason triggered by something on the return; sometimes reviews are random. No one at TT can speed up the state to process your return for you. Sorry, but only the state is in control, and only the state can decide when they are ready to issue your refund. If the state requests any further information from you, provide it as soon as possible. Otherwise, you just have to be patient while the return is reviewed by the state.
One possibility is that the state did not receive the employer's copy of the W-2(s), or perhaps not the monies themselves. Or someone else claimed the same dependent as you did. Going forward, you change your withholding so that you do not have to wait for a refund at tax time.
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