Massachusetts efile not working, 2019return

[davei27]

I can't e-file my Mass return because of a program glitch that says I can't e-file because I have non-taxable income in the form of a pension.

I already paid for the state e-file.  I called the customer service number [phone number removed] to ask for the refund and I got it.

I hope this helps everyone.

[AmyC]

Please see this link, E-filing loop

• You may need to download the special Massachusetts patch directly onto your computer. 
• You have to close out everything (including TurboTax) except your browser window prior to the download. 
• Run the patch then re-open TurboTax.

Thanks @aemaker

[19vernon71]

I want to e file

[AmyC]

What problem are you having? Why can't you e-file?

@19vernon71

[dpodoff]

It is april 2 and I cannot efile or or get update event after I shut my computer and restart.  Any have ideas how to bypass.  FYI I am using firefox

[mesquitebean]

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@dpodoff wrote:

It is april 2 and I cannot efile or or get update event after I shut my computer and restart.  Any have ideas how to bypass.  FYI I am using firefox

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You mentioned a browser, but desktop software does not use a browser in the same way that Online TurboTax does.   Are you using desktop software (CD/download)?    It's also important to know whether you are using Windows and what version or Mac OS X and version.

I assume you are having a problem with Massachusetts since you posted in this thread.   If you are using Windows, does the FAQ below describe your problem?   It has a Massachusetts workaround in it.

FAQ:  Update loop when efiling

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

[johnjanetmorgan]

Why is the Massachusetts TurboTax filing not working????

[mesquitebean]

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@johnjanetmorgan wrote:

Why is the Massachusetts TurboTax filing not working????

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Is it this?  A state efile-update loop?
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...