Kentucky State Tax Error

Forum|Forum|4 years ago
February 3, 2022
154 replies
11 views

When doing the review to e file an error popped up? It said I had an error of a missing EIN or SSN for the dependent care credit and was not eligible to e file. However, I did not claim this credit and it never offered me an option to correct it. I have been through everything multiple times now and can't find it anywhere. What can I do so I can e file this return?

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Bpalmer622

Level 2

Same issue, I reached out to them by phone. And after 20 minutes the Lady told me that is the E-File option was not there then she guesses I will have to file by Mail. Glad to see I'm not the only one having the issue. Here is the phone number I called. Maybe if some of you call and report the issue they will fix it.

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Frametastic

Level 2

Speaking with them now and will share what I'm told once the specialist reviews my case.

Ma96

Level 2

I also have this same issue

kyant

Level 2

Same problem here. States that I don't have a SSN or EIC for dependent care providers but I did not claim any dependent care expenses.

DemiW

Level 4

@kyant

No worries, TurboTax is fixing the issue. Be sure to sign up to receive an email update:

https://ttlc.intuit.com/community/state-taxes/help/kentucky-e-file-showing-not-eligible-for-electronic-filing/00/2443350

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Rachalog4117

Level 2

Same issue here, spoke with a tax expert and they was confused as I was then got disconnected. Hopefully can be fixed soon

Meshen

Level 2

Don't bother with customer support - they suck!!! There is a work around to this Turbotax error....

GO to the Fed Return and dependent care section under deduction....create a dependent care expense for $1 - pick a child to assign it to and then enter the name and SS# for someone you know who will let you use their info as the dependent care provider(or possibly make it up if the software accepts it..it doesn't matter as you will see). When you get to the question of whether these are 2020 expenses paid in 2021 select YES so the $1 will not transfer to your return. This should fix the error in the KY return and also eliminate the Dependent Care for $1 on form 8812. Just verify the $1 does not appear on your tax return under dependent care expenses before you e-file. This worked for me and happy not to wait on these dummies at Intuit trying to sell me CreditKarma throughout the whole process.

Vaf42461

Level 4

My fed went through. Did not get error until I paid for state and fed efile. Irs already accepted. You can't redo after you pay

djm1267

Level 2

Same issue here. Says I cannot e-file due to missing SSN for dependent care provider, which is $0 on federal return.

Does TurboTax monitor these chatrooms for errors they have created?

Hope the state has a lot of auditors on hand if every Kentucky TurboTax user has to mail their returns in.

jenlaf

Level 2

Same issue. I talked with a support specialist. They did not have an answer and transferred me to a live tax advisor, but an automated line picked up and required me to pay an additional $99 (plus state fees) for the consult. Wasn't willing to do that because I think this is TurboTax's error, so I'm hoping they will log the issue and fix it.

KYStateFilingIssue

Level 2

I am receiving the same message. I have deleted and filled out my whole return twice now, Hoping TurboTax resolves this issue or I will use a different service.