Is everyone facing this ? I filed my federal and other state tax but unable to e-file my NY state tax

[HelenC12]

You most likely have NY forms that can't be e-filed. If that is the case, TurboTax does not support e-filing for your return. You are exempt from the mandatory e-filing requirement.  You're required to electronically file your return only if you meet all three of the following conditions:

• you use software to prepare your own personal income tax return;
• your software supports the electronic filing of your return; and
• you have broadband Internet access.

Since you don't meet condition #2, you can mail your return. 

As of April of 2012, the New York Department of Taxation removed the formerly-imposed $25 penalty for filing by mail.

Here is the address and mailing instructions for New York state tax returns:

You must include the following on your envelope:

• your return address
• enough postage (some returns require additional postage)

If you are NOT including a payment, mail your return to:

STATE PROCESSING CENTER
PO BOX 61000
ALBANY NY 12261-0001

If you ARE including a payment (check or money order), mail your return (including Form IT-201-V) to:

STATE PROCESSING CENTER
PO BOX 15555
ALBANY NY 12212-5555

Include copies of any documents that report NY withholdings or NY earned income.  

Source: DawnC0

[Tom9676]

Two Issues with New York State 2019 Turbotax Deluxe

1. 

Unable to efile itemized STATE Return software, says New York individual IT 196 Resident, Nonresident, Part-year resident

"Ready soon", however your state availability page shows it available under  mail in and efile. I can see the forms and it is filled out from Federal return.

2. another NYS Return using standard deduction says a update is required but when I try to update says you are up to date.

Both federal returns were filed and accepted.

[the return has certain forms tha]

Did you get any resolution on this? I've been trying to resolve it it for over  two weeks already. Very frustrating!

There was a link somewhere that allowed us to manually download the Turbotax form, but the link was broken. I've tried everything known to man to fix this to no avail.

[Tom9676]

yes they sent me a link that properly updated the return: The link is broken because they dont allow links in this give me your email ill send to you

Hi there,

Thanks for letting us know you had a problem with the TurboTax updating loop recently.

We understand that your end goal is to file your tax return in a timely manner, and we unfortunately blocked you on completing that goal. We apologize for the inconvenience this has caused to you.

What happens next?

While we continue to try and fix this issue in a future release to TurboTax,

we have created a manual patch for your state that can be downloaded and installed to TurboTax that will fix the issue and allow you to e file your tax returns.

Please visit our FAQ to get the update.

We have identified an issue with the New York State update. We have created a manual update installer for New York that will resolve the issue.

1. Close TurboTax and all other programs except this browser window.
2. Click here to download the NY Manual Update.
3. Save the update file to your Windows desktop.
4. Double-click the update file ny_AnyTo19.... on your desktop to install the manual update.

[IlanvB]

HelenC12,

I went to the NY forms that can't be filed link you posted and saw that form IT-2 is not supported for e-filing BUT is that true even if I meet ALL of the e-filing requirements? Do I still have to physically mail in my NYS tax return because of an information page? Please advise.

Thanks.

[HelenC12]

@IlanvB 

Yes, you have to mail in your tax return because IT-W, Summary of W-2 Statements can't be e-filed. 

[msilvestry]

I certainly am. Just read a reply from someone on a different question (but on the same topic) and they said that basically if you prep your taxes with a professional, they MUST e-file, but TT won't allow you so you should be able to print all the nec forms and mail them. I felt very overwhelmed, but having read that just a few mins ago, I feel much better now. I'll mail the forms this week. 

[Curtid33]

Facing a similar issue where I'm continually asked to check my entry regarding the Form 8915-e. The federal part is fine

[johnnhoj]

having similar problem this year.  Using turbotax online and it says it needs an update... any one else? 

[Cynthiad66]

I am sure there are others with NY e-filing issues.  We are experiencing some issues that we are working on with NY tax returns.  Since you have not desribed you particular issue I can not specifically address your issue.  However,  we do not have any dates of fixes so you will have to check back to see if e-file is available.

In the meantime,  You should clear your cookies and reboot your device.

Cookies are small files that temporarily store data on your computer. We use them to personalize your experience so you see information you already entered and not items that are irrelevant or repetitive.

On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)