HOW LOING DOES IT TAKE TO RECEIVE A RESPONSE TO A QUERY?

[perkyburkey]

I tried calling the TURBOTAX phone# yesterday to receive guidance, but the RECORDING would not allow me to talk to a PERSON.  The RECORDING stated that we customers HAVE to go to turbotax.com/support for guidance/assistance.  I posted a query at 9:30 this morning, which is almost six hours ago.  Just how long does it take to obtain an answer?????????//

[DoninGA]

You posted a message on this user community message board about a Maryland tax return.  If no users on this community board can assist with a MD return, your message would go unanswered.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[perkyburkey]

Wow.  SO,TURBOTAX "offers support," but the support is dependent upon knowledgeable folks who happen to review these posted questions????????????????  Seriously??   I tried calling the TURBOTAX phone# but their recording states unequivocally to go to turbotax.com/support.  What other avenue do I have??????????

[xmasbaby0]

A SuperUser posted a reply to your first post at 12:22

https://ttlc.intuit.com/community/state-taxes/discussion/15k-military-exemption-in-md-state-form-502...

To get customer support, you need to try them during normal business hours--Monday-Friday 5 a.m to 5 p.m. Pacific time and you have to be using a paid version of the software--phone support is not provided for the Free Edition.

You expressed a thought about submitting your federal return via e-file and doing your state return separately.    You have missed the October 15 deadline to e-file even your federal return.  It has to be printed, signed and mailed now.  Online tax preparation and e-filing for 2018 are permanently closed.

[DoninGA]

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@perkyburkey wrote:

Wow.  SO,TURBOTAX "offers support," but the support is dependent upon knowledgeable folks who happen to review these posted questions????????????????  Seriously??   I tried calling the TURBOTAX phone# but their recording states unequivocally to go to turbotax.com/support.  What other avenue do I have??????????

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Did you try any of the links provided in the prior message to contact TurboTax support?

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[stackychops]

Good luck. Their customer support is garbage. I've been trying to get an issue resolved for a month now. 

[Critter]

@stackychops 

Your issue was explained and a solution offered weeks ago ... the fact you don't like the answer is not a reason to bad mouth the system.    https://ttlc.intuit.com/community/user/viewprofilepage/user-id/522869

Another good reason to NOT file early as there are many issues that still need correcting ... an email explaining what happened was sent to all those affected with instructions on how to correct it ...  https://ttlc.intuit.com/community/amending/help/oregon-schedule-or-a-amend-instructions/01/27588