How do I get a phone number to call and discuss my case #?

[thumperaf]

None of the support screens give a number that leads to a live person.  I bought TT Premier because it says it provides "Live US-based TT product support" but I can't get any number and the [phone number removed] is worthless.

[ee-ea]

You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://turbotax.intuit.com/support/contact/index.jsp

[thumperaf]

Apparently TurboTax did not get all the additional forms required for complicated returns approved by the state of Indiana.  This can be found on a very hard to find link a technician sent me that said those advanced forms are not supported this year.  TT knows that and should have a disclaimer on their website, BUT THEY DON"T.  Your best bet if you have paid for E-filing is to print and file and request a refund of your $25 from Intuit.  They said it takes a couple weeks to get the money back on your credit card.  Extremely frustrating!!  Here is the link:

https://ttlc.intuit.com/community/forms/help/s[product key removed]ability

-table-for-turbotax-individual-personal-tax-products/00/26227

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_in_windows_individual.html

[thumperaf]

Yeah, I could never get a real parson on the phoen at the help number and when I tried to do the additional steps it would give me case number but no phone number to call.  I finally got some help by contacting sales to order LIVE Premier and then had them help me with the problem.