Error in 2022 Turbotax Business

[imageprods]

There is an error in the NYC Partnership program. How do I report this without just calling support where they honestly won't understand.  

[PatriciaV]

Please clarify the error you are experiencing with an NYC Partnership in TurboTax Business. We'll help you here in Community if we can.

[imageprods]

Thank you.  In the Forms view of NYC-204 Schedule B Part 2 line 13b. which calls for the NYS PTET tax paid, I entered a value and  on13c. NYC PTET tax paid I entered a different value. When I go to print the return (as I understand Turbotax doesn't support NYC efiling of this), Lines 13b and 13c are reversed and the incorrect totals are represented whereby 13b should be NYS but it's NYC and 13c should be NYC but it's NYS. 

As a point of information, Schedule B, K-1 reconciliation report where each partners amount is transferred for NYS and NYC are correct as they are on the individual K-1's and it's only incorrect on Schedule B Part 2. 

Thank you. 

[AliciaP1]

It would be helpful to have a TurboTax ".tax2022" file that is experiencing this issue.

You can send us a “diagnostic” file that has your “numbers” but not your personal information.  If you would like to do this, here are the instructions: 

At the top menu in the black line at the top of the page go to Online. 

1. From the menu, select Send Tax File to Agent. 
2. You will see a message explaining what the diagnostic copy is.  Click Send and then you will get a Token number. 
3. Reply to this thread with your Token number. This will allow us to open a copy of your return without seeing any personal information.  

We will then be able to see exactly what you are seeing and we can determine what exactly is going on in your return and provide you with a resolution.

@imageprods

[imageprods]

Thank you. The token # is 1064850. Hopefully this will illustrate the problem but it might be efficient and productive to share my screen to demonstrate. FYI, I previously sent the file almost 2 weeks ago with no reply. 

Thanks again. 

[imageprods]

Hello, 

Is there a way we can communicate via email? I would like to get an assessment as to how this will be resolved so I can plan accordingly and find an alternate way to file this return so I'm not scrambling 3 weeks from now. Thanks very much. 

[imageprods]

Can I get any assistance on how to get TurboTax to correct this error before I need to purchase another program that doesn't have an error that will prevent me from filing my NYC return? Thank you. 

[imageprods]

I don't understand why you start the process and then go MIA? Customer Service wastes more time getting someone to understand the issue. Time to ditch TurboTax as there's no follow through whatsoever. 

[imageprods]

@AliciaP1 

@PatriciaV

Is anyone going to reply? 

[AnnetteB6]

Thank you for sharing your token file.  The issue has been reported and is in the process of being fixed.  

Take a look at the following TurboTax article for more information and a link to enter your email address so that you will be notified when it has been corrected:

Why are my NYC Form 204 Section B Lines 13b & 13c entries getting reversed when I print or save the ...

@imageprods 

[imageprods]

The so called fix was part of an update today and while it put the totals on the correct line, the printed form now looks like the actual NYC- 204 but the FORMS view does not provide similar fields to input the appropriate information. Does anyone QC the program before putting it out for public use. I can't continue wasting my time doing your job. While I would like to get this fixed, TT makes it impossible where I need to jump through hoops to get to someone and then the only way is through this community. Why can't someone contact me and go through your errors so you can fix them? This isn't fair and I can't continue to wait and am forced to see other solutions. Very, very disturbing and unproductive. 

[imageprods]

he so called fix was part of an update today and while it put the totals on the correct line, the printed form now looks like the actual NYC- 204 but the FORMS view does not provide similar fields to input the appropriate information. Does anyone QC the program before putting it out for public use. I can't continue wasting my time doing your job. While I would like to get this fixed, TT makes it impossible where I need to jump through hoops to get to someone and then the only way is through this community. Why can't someone contact me and go through your errors so you can fix them? This isn't fair and I can't continue to wait and am forced to see other solutions. Very, very disturbing and unproductive. 

@AliciaP1

@AnnetteB6

[BrittanyS]

TurboTax has reviewed the issue, and has been fixed as of 02/24/2023.  Please reach back out to us if you need any additional assistance.  

@imageprods 

[imageprods]

Unfortunately it is only partially fixed. The tax total prints on the correct line, however filling in the information still goes to the wrong line, plus Turbotax now shows the correct government firm but there’s no input method to send data to Partner A, B and C per the form. This method of communicating is unproductive. The form/interface doesn’t work properly and if TurboTax doesn’t care, just say so. I have wasted numerous hours on this issue and no one seems to really care to understand the shortfalls. 

[AliciaP1]

Per partner information can be adjusted in Forms view on the Sch K-1 Wks within your NYC Partnership return.  To the immediate right of the boxes on the form in the preview window there is a scroll bar to proceed through Ptnr No. 1, Ptnr No. 2, and Ptnr No. 3.

@imageprods