Re: Credit Card Not Accepted

SteveNate · Apr 11, 2022 11:31:38 AM

<P>I tried paying the $25 state e-file fee 15 times with several different credit cards today. Keeps coming back that card info could not be authorized, makes no sense as all 4 cards are fine. I then called "customer service" and the person I spoke with had no clue, later called again and same result (reps answering calls have minimal tax knowledge let alone understand how/where to resolve a simple payment issue such as this - 2 calls each for 40 minutes and no resolution).</P><P>Turbo Tax, get your act together, the least you can do is make paying the state e-file fee easy, considering you shouldn't even being charging this after we already pay for your software and considering how e-filing is automated/electronic! Hoping someone looks into this asap so we can file our State taxes!</P>

Credit Card Not Accepted

I had the identical problem, tried at least a dozen times to pay for their tax software after I got an email saying there was a problem with my payment. I give up, I'll go buy it at Walmart. Their website is c***. The card works everywhere else except their website. I'm done.

I too, have had this same problem for several years now. Even dealing with a phone rep to have the payment manually entered did not work. I have used TTAX since the days of 3.5 floppies. This is utterly ridiculous. Figure it out TT!