Colorado status says "refund sent". But I no direct deposit has been made

[SandyUT05]

the CO tax site says its complete and refund sent.  I requested direct deposit and verified the account info is correct.  I tried to call and the phone tree eventually says they are getting too many calls and hangs up.  I read that some direct deposits are converted to mailed checks as a security option.

How an I find out whats going on?  its been in the "complete/refund sent" status for over a week.  TIA!

[SharonD007]

Once your tax return is e-filed, TurboTax can't determine when you will receive your refund. You have done what we would tell you to do, which is to contact your state Department of Revenue.

For additional information, refer to the TurboTax article Where’s My Tax Refund? How to Check Your Refund Status for additional information.