Can’t track NY state refund says I’m entering wrong information

[KarenM90]

Where are you getting that error?  On the NY website?

I would advise contacting them via telephone.  https://www.tax.ny.gov/help/contact/

[samuelsmonique34]

Mines been saying the same thing. I filed on feb.1st. I saw somewhere that it means they haven’t gotten to it yet. So in the system it’s 0 dollars or something like that. Several people I know are getting the same message on the NYS website. @mytori11 

[mytori11]

@samuelsmonique34  I Spoke To A Representative She Informed Me It There In The System But The Website Is Acting Up & To Try The Site Again In Another Week  

[samuelsmonique34]

@mytori11  Oh okay cool. Thanks for the info 

[samuelsmonique34]

@mytori11  NYS finally updated this morning to we have received your return and it is being processed. 

[Taxhater0011]

I was having the same problem.  Filed on 1/31.  Yesterday it finally says received and being processed.  Took a week for that to show up.  Last year it took NY State to accept the return.