Paying for State tax efiling

[ewaymon]

I completely prepared my 2019 taxes on Turbotax Home and Business purchased from Sams.

I have tried and Turbo Tax customer have tried to enter the screen to input credit card information to pay 

19.99 for state efile. I can input billing information on the screen but it does not advance any further to input the credit card information.  Again I have worked with two different people from Turbotax customer service and neither one could help me figure it out.

[ReginaM]

There are a couple of things that you can try to get past the snag,

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

[ronrosss]

I'm trying to pay for my state tax efiling.  I've used two agents to figure this out to no avail.

[ronrosss]

Apparently I have to change my intuit password but nothing I have tried will work.  I worked with a TurboTax rep for over an hour on the phone and all  that accomplished was getting myself locked out for trying to change my password too many times

[CarissaM]

If you are unable to change your password using the self-service portal, the only option is to contact a customer service representative. 

You can do so by following the instructions here.