Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
jacobsengw
New Member

oregon

My screen locks up when I try to purchase this state.  I've reinstalled Turbo Tax, all to no avail.  What GIVES???

2 Replies
DaraLO
Intuit Alumni

oregon

Here are a couple of things you can try to resolve this issue:

  • Download the latest Windows updates, especially if TurboTax was running fine before and only recently started acting up.
  • Download and install the latest version of Java for your computer. Then clear your Java cache.
    1. Select Start Control Panel and then select Regional and Language Options.
    2. Make sure the language is English (United States).
    3. On the Languages tab under Text services and input languages, select Details.
    4. Under Preferences, select Language Bar.
    5. To turn text services off, select the Turn off advanced text services checkbox.
    6. Select Yes if prompted to confirm your selection.

For further assistance, please reach out to our phone support team for one-on-one help:  What is the TurboTax phone number?

 

ReferenceTroubleshoot installation and running TurboTax for Windows

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
cherrylea
New Member

oregon

alternatively you can save hours and frustration. Turbo tax doesn't do Oregon, although of course they take their money.

Dynamic AdsDynamic Ads
Privacy Settings
v