NYS $20,000 pension exclusion problem

[Justbrenda69]

I entered the fact that the NYS teacher pension is a government pension in the federal section.  In the NYS section, it deducts the full amount, $38,000 as exempt but it's also deducting the $20,000 for 'other pensions'.  I have no other pensions or entered any other pensions.  How do I fix this.  

This is what TT is showing me which is incorrect.

Total federal taxable non-disability pension and IRA distributions                                                  $38,000

NY deduction for government pension   $38,000

NY deduction for other pensions              $20,000

Total taxable pensions and IRA                 -$20,000

distributions 

HELP!!  Thank you!

[Justbrenda69]

I neglected to say there is no annuity or IRA distribution for this tax return.  TT will not allow me to delete the $20,000 from the tax return since the full $38,000 is tax exempt.

[EmayPA]

It seems to be a universal problem, that Intuit insists is our mistake.  It's a problem in the software that doesn't seem to be able to be fixed.  It's outrageous.