turbotax icon
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Never received

The state is saying not received

4 Replies

Never received

Did you e-file your state tax return and was it accepted?


You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".


After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.


Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  


To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund


Never received

Or did you have a tax due the state didn't receive?   Your only proof is your bank account statement or credit card statement showing the payment coming out.  And Turbo Tax doesn't pay any tax due for you.  Turbo Tax just sends your payment method to the state.   You either put down your bank account number for the state to pull it directly out of your account or you needed to mail in a check.  Most states don't let you pay by direct debit.  Did you check your bank account to see if it came out?  You should have an instruction sheet telling you how to pay it.

Never received

@Buterfly435 - never received the tax return or never received the payment????????? 

Never received

Or are you looking at your state's Where's My Refund, but it says "no record found"?  Which state?

By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
message box icon

Ready to start your taxes?

Hand off your taxes, get expert help, or do it yourself.

See Pricing
Manage cookies