Does anyone know how to actually talk to someone with Intuit/TurboTax? I have been trying without success so reaching out in this forum to try and get some help. The state of Louisiana exempts federal retirement income from state taxes. There is a manner for that to be removed from the state taxable income. Last year when numbers seemed off, I just chalked it up to life, but this year the TurboTax calculations had me owing more than $2k. So I looked at the last few years and noticed that when Louisiana changed their forms beginning in tax year 2022, the exemption was "claimed" in the documentation but the amount was "$0" resulting in those exempt earnings being considered taxable income and completely making what is clearly (to me at least) an error. I am amending those previously inaccurately filed returns manually and not filing state via TurboTax.
Apparently the calculation guarantee does not cover situations where the errors result in you either paying taxes you did not owe or your refund was reduced - seems like a programming/calculation error to me.
At a minimum, this needs to be corrected for tax year 2025 - but seems as if there is some level of guarantee good will that should also be considered
Anyone who can assist, I would greatly appreciate it.
