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Level 1

Solved

Information Worksheet: Form 1099-Q is still being worked on.

Forum|Forum|4 months ago
February 7, 2026
18 replies
0 views

After successfully completing the review section of TurboTax, and then paying for Federal and State TurboTax, I am getting the following error when attempting to e-file:

"Information Worksheet: Form 1099-Q is still being worked on. Please return after it has been updated." TurboTax also then shows the Information Worksheet for my state taxes (Oregon), and I cannot e-file (or Mail). I've entered the 1099-Q correctly as far as I can tell, and the TurboTax help chatbot says that this type of error is a problem with the TurboTax software.

Has anyone else had this specific error and thoughts on how to proceed without having to continously go through the filing workflow before seeing if this error has been corrected?

TurboTax Premier Online

Best answer by ckwebster

Has anyone spoken to a Turbotax support person about this 1099-Q Oregon worksheet issue? Do we know if it is even on their radar?

Hi there,

I just spoke to a Turbo Tax representative. The issue is not with the software, but the state of Oregon being behind in updating their information for Turbo Tax. She told me it would likely be updated in the next week or two or potentially sooner.

user17704807508

Level 2

I am having the same error when trying to do my daughters taxes - exactly as you described. I'm also in Oregon. I've been trying to file for a week. My tax return with a 1099Q included went through fine.

Would be nice if it gave an estimated date it will be fixed.

Here's a post I found: https://ttlc.intuit.com/community/taxes/discussion/1099-q-issues/00/3582985

It sounds like I should just delete the 1099Q

RobertB4444

Level 15

Removing the 1099-Q should have no effect on the rest of your tax return UNLESS you had withdrawals that were taxable because they were not for educational purposes. So if that is all that is holding up the return I would go ahead and remove it.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jmdurrant

Level 2

Can you provide steps to delete the worksheet? When the form is selected, there isn't an option to delete it. Advice?

RamPDX

Level 2

i ended up clearing the entire return and redoing and not add the 1099-Q and 1098-T entries at all (per suggestion above) since its optional and i did not owe any taxes for the expenses based on the money coming out of 529.

whaudio

Level 2

I have the same problem. Mine also pulls up the Oregon Information Worksheet and it has my name flagged. I cannot find anything wrong with any form, including the 1099-Q.

RamPDX

Level 2

+1 on the same issue

In my case - I took the distribution from 529 to my account and paid the college fees of my daughter. 1099-Q has me as the recipient.

What is the solution to this problem ? Both online version and the TT Delux Desktop have the same problem.

jerharmon

Level 2

+1 with same issue in Oregon

ntprice04

Level 2

Same problem with Oregon Information Sheet.

And I cannot just leave off the forms, as I am taking the credit and will pay some tax on a small part of the 1099-Q amount.

How do we tell TurboTax to fix this issue. Just deleting and ignoring is not an option.

ntprice04

Level 2

Seriously, can Turbo Tax address this issue. Just having a 1099-Q on my return creates this issue. Fix the problem already!

taxnightowl

Level 5

+1 Just hate it when they break things that were fine in prior years. While 1099-Q income fully offset by qualified expenses will not be included in the actual return, it is still very useful for historic reference to see those calculations in the worksheets. The EasyStep interview covering this area has completely changed for the worse from 2024 to 2025.

taxnightowl

Level 5

Just pulled in the latest updates as of Feb 19... still not fixed.

jerharmon

Level 2

Has anyone spoken to a Turbotax support person about this 1099-Q Oregon worksheet issue? Do we know if it is even on their radar?

user17715393082

Level 2

Same issue...also an Oregon filer.

imnotchris

Level 2

I spent almost 2 hours on the phone with support for this exact issue last week. They had no idea how to fix it. I was told an escalation was created with my case and this discussion post, and I would receive an email when it is resolved. No update yet, and as of today, 2/22/26, I am still unable to file my state return.

jongtaey

Level 2

It’s February 25, and the issue still hasn’t been resolved. Does anyone have a solution for this?

user17720736056

Level 2

Just got off call with support. They indicated a lot of glitches in the product this year. Just check back later. No estimate. I asked if it would be fixed before May and they thought would be much sooner. I may be looking at a different product next year.

user17720736056

Level 2

I checked checking for other options like filing direct with Oregon state and there appears to be a valid option there.Have to manually enter all the info from TT forms but looks like it may work. https://revenueonline.dor.oregon.gov/

timabba

Level 3

Thursday 2/26/26. Same problem with me for about 2 weeks. I've spent at 3-4 hours rechecking my entrees and trying different solutions. Every time time there's a software update I check to see if it's fixed.

taxnightowl

Level 5

+1 Just got the latest updates from 2026.02.26 -- still broken. This is absurd.

user17720736056

Level 2

I agree that it is absurd, I just e-filed my federal. Selected to not e-file the state but will use Revenue Online to file Oregon. I was on support call on 2/26 and they indicated it would be fixed by end of month and to check back on 3/1. I decided that was unacceptable and followed the advice from a prior support supervisor that recommended Revenue Online for filing the Oregon forms.