TurboTax online and e-file for 2018 ended on Oct 15, 2019. 2018 (and earlier tax years) can now only be completed using the CD/download software installed on a Mac or Windows computer. The return must be printed, signed and mailed.
2016-2018 software can be purchased here:
If you already paid for 2018 online then contact customer suppoert for a download.
Here is a TurboTax FAQ for contacting customer support.
See this TurboTax help article:
"How do I finish a prior-year return that I started in TurboTax Online?
If you started your 2016, 2017, or 2018 return in TurboTax Online but weren't able to file it before the shutdown, you can finish and paper-file it in the TurboTax download software for PC or Mac.
Start by purchasing and downloading the software and install it on your computer. If you're also filing a state, be sure to download and install the corresponding state program (PC instructions | Mac instructions).
1. Now sign in at TurboTax.com using the same login you used to prepare your prior-year return.
If you don't remember it, try account recovery. Still no luck? Then just start over in the TurboTax software you downloaded and skip the rest of these instructions.
2. Under Your tax returns & documents, select Download .tax file (not the PDF) for the prior year you want and save it to your computer.
3. Back in the CD/download software, select Find a Tax File, and then browse to the tax data file you downloaded in the previous step.
4. Select the file and click Open.
5 . You can now finish up in the software. Your return will need to be paper-filed, as e-filing prior years is no longer available."
Same here and when I go to Customer support they give you the run around and won't answer the Chat line. Very frustrating when I need this ASAP for a home purchase. I should have access with or without PLUS this is my personal tax information that I have prepared myself and now need. I'm almost to the point of switching 10 different accounts that I do to a different tax prep company.
You added on to someone else's thread, so it is not even clear what it is you need.
There is no live chat. Customer support is available Monday-Friday 5 a.m. to 5 p.m. Pacific time.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific timeMonday - Friday