I don’t have solar energy installed and it’s asking for my adresss in Arizona form 310. I went to tax tools and delete forms and it’s not listed there.

[michellejangarci]

How to I remove it.? I can’t submit my taxes and his needs reviewed

[hcawley90]

I'm having the same exact issue.  It's awful that there is no way to contact anyone who works with Turbo Tax when their website is experiencing problems.  

Anyone have any other suggestions besides going to the tax tools and delete forms option?  

I'm hoping if we post enough of these, it will get the attention of someone who works at Turbo Tax.  It's literally the only thing stopping me from getting my refund so this is beyond frustrating.  

Thank you for letting me piggy back on your post!

[BillM223]

I have just created a nearly blank Arizona state return, and the form 310 request did not appear, so can you tell me what else you entered on the state? It may be that something you entered triggered this request for this form. Thanks

And add @ BillM223 with the blank at the end as you did before.

@hcawley90

[hcawley90]

@BillM223 I have zero credits entered, but at the end it keeps making me review and stating that I'm missing the address in the form 310.  Here are all three screenshots to show that nothing is selected, but that it won't let me file without putting in an address.  

[mayotac]

Same problem here!  Can't get around it, have nothing regarding solar or energy efficient or anything marked. Only deductions are related to charitable contritbutions, etc.  But can't get around it unless I apparently print and send in by mail.

[mayotac]

Hey, I got it guys!  Fill it out with an address and say done. Then on the left sidebar, go to tools and delete form, and delete the 310. If you don't fill it out with an address, it doesn't exist in that list to delete. So give it something, then go delete it. It let me continue one without issue after that.

[paulaajanee]

i'm going to try this out.....

[paulaajanee]

YESS THIS WORKED!! MUST BE ON A DESKTOP..... NOT THE APP OR PHONE (SAFARI) ... FILL OUT LINE 1 WITH THE ADDRESS THEN BEFORE FINISHING GO TO TOOLS  > DELETE A FORM AND THEN DELETE THE FORM 310 --- AND CONTINUE. THANKYOU.!!

[mayotac]

ah good info about the desktop and not mobile - hopefully others find this too!  I saw a half dozen posts of us AZ peeps with the same issue.  Glad it worked!

[BillM223]

Actually, I so far have been unable to reproduce the form 310 issue on either Online or the desktop, so I am still trying to figure out what you entered that caused this.

I am glad, however, that you guys are passing around a workaround.

[johnny132333]

I dont have the tools option on my side bar though. Any other solution?

[mayotac]

Someone else mentioned it only works on desktop and not on the app.  What method are you using?

[JotikaT2]

I recommend trying the following as well.

After you log into TurboTax and select the Federal section located in the black panel on the left:

1. Select Deductions & Credits 
2. Scroll through all tax breaks until you see the section titled Your Home.
3. To the right of Home Energy Credits, select revisit 
4. The next screen will be titled Energy-Saving Home Improvements.  Scroll down to the bottom of the page and select "No, we did not make energy-efficient improvements or have any carryforward."
5. This will also remove your credit being pulled into your state tax return.

[MamadeRenzo]

Same problem

[MamadeRenzo]

Yes, exactly the same.  I try to erase the $1000 credit, but I can't.