Help requested - Live in NY, worked in CT filed in both states; TurboTax did not include CT refund in NY calculation

TurboTax Deluxe Desktop used for 2022 Federal, NY and CT returns. CT issued a refund which was reflected on NY form IT112R but TurboTax did not properly account for it on NY IT 201 resulting in audit and interest. How did this occur? How do I get TurboTax to reimburse for the interest assessed. Additionally, how can I trust TurboTax to get it right if I use it to file amended returns?

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