"Fix California Return" loop

[Anonymous]

Hi, I'm trying to e-file my California return via TT free edition...I keep getting a page that reads as follows:

"Let's make sure everything is accurate

We're close to finishing up to e-file. But we found a couple little things on your California return that need fixing.

Let's take care of these now.

If you're not able to fix these, you will return to this screen, and you can print the return by selecting File by Mail."

When I select "Fix California Return" I get taken to a page that reads as follows:

"Check This Entry

California Information Worksheet: Spouse's SSN should not be entered directly on the California information worksheet for electronic filing. You must complete the federal personal information worksheet." 

It then wants me to fill in my spouse's SSN. (At first I thought it wanted me to remove it, but that didn't work.) Upon clicking continue I'm taken back to the first page above.

Is there a fix for this? Or should I just file by mail?

Thank you.

[CatinaT1]

Are you still experiencing this problem?

Make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

If you still are not able to solve this, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Anonymous]

For whatever reason, after a few days the problem fixed itself.