efile status not updating

[sfish92]

I efiled 3 days ago, have received 3 email messages from TurboTax stating my efile has been rejected, on the computer software it still states efile status as pending. I spent 2 hours on the phone with customer service and they couldn't help, because it still has the status as pending I cannot generate the forms to mail the return or do anything to fix the efile and retransmit. I asked what else can be done and they had no suggestions and sent a form to fill out for a refund, well I don't have the license code so that is no good. I am so flustered with this process; I spent a better part of my day entering all the needed information for the return and now I am stuck here with no way to re e file and no way to get any refund for the turbo tax product. I have used them for years but really this is having me rethink the product. Anyone else having the same efile status update issue?

[HeatherPLO]

We need additional information to be able to assist you further.  Did you receive any specific rejection code in your email?  Please respond here in the thread with any other details and we will be happy to help.  

@sfish92 

[sfish92]

Prior year AGI doesn’t match is the response. But I can’t update anything as the status will not update on the software to show it’s rejected. 

[RobertB4444]

There are two things you can try.  The first is to clear your cache and cookies.  These can interfere with the TurboTax software for some reason.

Here's how to clear your cache and cookies.

If that doesn't help then you can download the desktop software which allows a great deal more freedom for adjusting numbers.

Here's how to convert your online return to the desktop program.

@sfish92 

[sfish92]

tried the above, same results as before. I will have someone else file my taxes in person.

[jjakubin]

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

[jjakubin]

I'm having the same exact problem. Customer support was no help. I ended up switching to H&R Block online version and everything went smoothly.

[Navymanswife]

@RobertB4444  I have the desktop version and the online version - I had to buy both because I was advised by customer support during the form 8960 debacle that this was the solution to my problem (it wasn't obviously). Anyway, I filed my taxes Monday via the desktop version. I have received acceptance emails from Federal and SC State but my IN state was rejected.  I do have an error code regarding the input from the W2. HOWEVER, I can't get the desktop version or the online version to reflect the updated e-filing status. SO, I cannot update the IN state and resubmit. Customer support was zero help - they told me to wait and it would show up correctly later today... As of now, it has not.

I tried both of your suggestions and neither worked. Any other thoughts? 

I have never had so many problems with TT as I have had this year. It is so frustrating. I REALLY appreciate your help! 

[sfish92]

After many hours and phone calls with turbo tax, they were unable to do anything. I filed today with HR block in person, they found additional deductions and the process was seamless. 

I don’t know who might be able to help with your IN return , that’s a very unique situation, maybe the easiest course of action would be to mail IN return, if TT can generate the forms for you. Good luck 

[Rahj]

I have received emails that returns are accepted; however, desktop status is not updating and still reflects pending. One of the acceptances was Feb 13. I have cleared my cache and cookies as indicated by another response and still no change to the efile status. I like to have my return copies with acceptance dates identified. When is this anticipated to be corrected?

[W Big Al]

I have the same problem with Deluxe Desktop with rejected federal return on 2/16. My issue caused rejection. Also, would send emails with status but not texts. Talked to a three Tech Support folks, one just kicked the can down the road, the next a bit more helpful, and the third went through clearing the cache and cookies then upon further investigation by him suggested on 2/21 it was a "known issue" and that I would get an email when it was resolved. Still waiting but hopeful. 

[W Big Al]

It would be nice if the Experts that monitor these replies would confirm this.

[W Big Al]

It appears that the 3/2/2023 update corrected the problem and that the correct e-file status is showing. So, the good news is TT got it fixed, the disappointment is that it took so long. Feel sorry for any farmer who had a return due 3/1 and had the same problem.

[Navymanswife]

Still not working for me.... 

[Rahj]

Thank you for notification, W Big Al!!!  The latest update worked for me and now the acceptance information is available. I can successfully 'close the books' on 2022 now.