I called the CT Department of Revenue and said they have no record of my tax return. TurboTax said it was approved. The same thing happened last year and I never received my refund. Last year, it was still missing from their records months after filing. I received my federal refund.
Any idea why they do not have it? Should I also file paper?
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The first thing you should do is to log into your Turbo Tax account and make sure that your e-file status for your state says "Accepted". Keep in mind that you will have a status for the federal and a separate status for the state.
If it says Continue my return, next to the state return, go ahead and do that. Keep going until you submit the e-file.
If you have an e-file status for your state:
You can also check the status of last year's state return by scrolling the bottom of the Tax Home screen and selecting 2018.
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