Cannot Start State Tax Returns? Bug?

[VGOFRON0916]

So I go to start my State return filing for the state of Oregon and I select Oregon as the free state that I am filing in. However now that I have selected it, when I go to start the states taxes I get this information stating that I need to update. It goes and updates to find that the software is up to the latest date. Anytime I select the Start button it repeats this process and does not allow me to start my state taxes. Is this a bug since OR moved it's filing date?

[dreammachines]

I am having the same issue with the state of Arizona. I hope someone can help us with this issue. I am connected to the internet with direct cable connection and not wireless and it still did not work.

Can someone from Intuit send me a link for the Arizona state form please? Thanks!!

[JulieS]

You should be able to use this as a work around:

1. Click on the white Forms icon toward the upper right corner. 
2. Select Open Forms, toward the upper left corner. 
3. Search for Form 140, under Arizona Tax Return.
4. Open the form by highlighting it, and then selecting Open Form in the lower right corner of the pop-up box.
5. Select Step-by-Step in the upper right corner.
6. You should be able to click Edit to the right of Arizona and start your state return.

This method will work with other states, as long as you downloaded the state you need first.

[VGOFRON0916]

Hi Julie,

So I tried your method by going to forms, I searched for Form 140 but could only find this identity theft affidavit form in my search. I assumed that Form 140 is for Arizona, so I looked up the State of Oregon and searched for Form 40 and still could not find anything. I selected the previous form (just to see what would happen) then proceeded to the step-by-step option. When I arrived the state section did not have any edit feature. I am not sure is there another work around, or if this gives you more insight into the problem but I open to hear further suggestions.

[ReginaM · Accepted solution]

Please try following the instructions by opening this link:  Stuck in State Loop

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

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[zeusnhuerra]

I am having this issue with Arizona 2021 tax return.  Is there a StuckInLoop fix for that?  

[zeusnhuerra]

Hello

I am stuck in this same loop for Arizona 2021 taxes.  Is there a Stuck in Loop fix for 2021 tax year?

[MichelleLO]

You are commenting on an old thread. So that we can better assist you, we will need more details. 

Where in the state program are you, and what you are trying to do when you get stuck in a loop?

Which TurboTax program are you using (TurboTax Online or Desktop)?

@zeusnhuerra

[zeusnhuerra]

Hi.  Yes it is an old thread but exact same issue.  

So I hit ok then I hit Start so I can start my state taxes and it gives me the same message about downloading the file..Software is up to date and I hit ok.  It is like Groundhogs day...same thing over and over and I cannot get my state taxes done.  I have the TurboTax Deluxe CD and I used InstallTurboTax.com to install it with a license code.  I did see this same issue reported on the 2021 comments as well so it is not only me

[DoninGA]

See if the procedure in this TurboTax support FAQ will help solve this problem - https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

[zeusnhuerra]

Hi.  This is what is on the thread I replied to.  And yes this is exactly what I am looking for but as you can see the link for the zip file is for 2020 tax year.  I need the fix for 2021.  Is there one created?

thanks for replying so quickly

[DoninGA]

@zeusnhuerra I will report this issue to the TurboTax Moderators.  But do not know when this will be resolved.  Hopefully soon.

[zeusnhuerra]

Hello.  Any update on this issue?  Or do I need to switch to a different software?  The online version works but I do not want to pay the extra money plus I have several returns to prepare which is why I buy the desktop version

thanks

[DoninGA]

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@zeusnhuerra wrote:

Hello.  Any update on this issue?  Or do I need to switch to a different software?  The online version works but I do not want to pay the extra money plus I have several returns to prepare which is why I buy the desktop version

thanks

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No updates yet but that would not be unusual since this was only reported this weekend and there is only limited staffing at TurboTax during the weekends.

[ufjl0302]

I am stuck in this same loop for TN 2021 taxes, too. Is there a Stuck in Loop fix for 2021 tax year?