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nc001
Level 4
Mar 22, 2021 9:59 PM UTC
Question

Cannot download 2017 state forms

I couldn't create a state amendment (error 190). So I followed workaround, reinstall TurboTax 2017, created new return an tried to download error. Still tells me there is an error and to try again later.

 

State purchase > 'Hmm.. It looks like we've hit a slight snag. Please try again or check back in a bit'

 

What else to do?

    4 replies

    MichelleLO
    Level 15
    Mar 23, 2021 8:15 PM UTC

    Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. 
    Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    nc001Author
    Level 4
    Mar 23, 2021 8:35 PM UTC

    I called customer support and all the workarounds they gave me did not work

     

    Can anybody check if states can actually be downloaded for 2017? Perhaps it's a system problem and not only me.

    LindseyLO
    Level 12
    Mar 24, 2021 12:50 AM UTC

    Did you happen to clear your cache? Help with doing so has been provided by using the source below.

    Clearing Cache

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
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