Cannot download 2017 state forms
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nc001
Level 1

Cannot download 2017 state forms

I couldn't create a state amendment (error 190). So I followed workaround, reinstall TurboTax 2017, created new return an tried to download error. Still tells me there is an error and to try again later.

 

State purchase > 'Hmm.. It looks like we've hit a slight snag. Please try again or check back in a bit'

 

What else to do?

4 Replies
MichelleLO
Employee TurboTax Specialist

Cannot download 2017 state forms

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. 
Please follow the instructions in this TurboTax FAQ to contact Customer Support: What is the TurboTax phone number?

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nc001
Level 1

Cannot download 2017 state forms

I called customer support and all the workarounds they gave me did not work

 

Can anybody check if states can actually be downloaded for 2017? Perhaps it's a system problem and not only me.

LindseyLO
Intuit Alumni

Cannot download 2017 state forms

Did you happen to clear your cache? Help with doing so has been provided by using the source below.

Clearing Cache

 

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nc001
Level 1

Cannot download 2017 state forms

I'm using the Windows app (installed from my CD). No browsers involved.

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