Can't file NYS e-file

Forum|Forum|5 years ago
March 11, 2021
6 replies
26 views

Hello....

I did my son's taxes a few weeks ago and it wouldn't let me do NYS because of an update that was needed but I was able to file Federal. Well today the update happened and I have tried to e-file new york state and it is telling me I need to file federal first and doesn't give me any other option. I have tried it ten times and still the same message. Can I just mail it? It says NYS needs to be e-filed so what can I do.

Thank you for any help

LenaH

Alumni - Expert

Although you can e-file your federal and state taxes together, if you choose to e-file your federal first, you'll have to wait until that return has been accepted before you can e-file your state.

Once your federal return has been accepted you should be able to e-file your New York State return.

To e-file your return:

In TurboTax Online, sign in to your account.
Select Tax Home in the left menu.
Scroll down to Your tax returns & documents.
Select 2020, and then select Add a State (you're not actually adding a state, this just gets you into the right area).
Select File in the left menu (expand your browser window if you don't see this, or select the menu icon in the top left corner).
On the Just one more step screen, follow steps 1 and 2 if you haven't already.
Select the Start button to the right of Step 3.
On the Let's get ready to e-file screen, select I want to e-file.
Follow the instructions to e-file your return.

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jcpny1

Level 2

What are the instructions for the download version? All I get is a screen that says 'you must also select the federal return'. The option to select the federal return is not present, probably because I already filed e-filed the federal return and it was accepted.

LenaH

Alumni - Expert

Please see How do I e-file my state after I already filed my federal? and click on the instructions for TurboTax CD/Download Software.

@jcpny1

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jcpny1

Level 2

Other posts show there's a TurboTax bug that is unresolved.

KatrinaLO

Level 14

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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