CA Return issue to Cross River Bank

I have the same problem. TurboTax took my fees out of my CA refund which was issued on 1/31 and I have not received the refund that was issued to Cross River Bank. Today is the 12th. My refund before TurboTax took funds out was $1698 and should be $1507 with the fees taken out. This is a good chunk of money and I have now waited for 12 days. Does anyone have a good number for Cross River Bank? I don't think I'll use TurboTax again after this and I've used them for many years.

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