CA Form 3801

[drbbb]

TurboTax Support says that this form is available. I have updated the program. Within my return it still says that it isn't available. When will it be ready on the desktop version?

[MoniqueLO_]

Please see this Help Article for instructions on how to perform a manual update. Form 3801 is not supported for AMT for e-file. 

If you need additional assistance please feel free to contact Customer Support.

@drbbb

[drbbb]

The instructions for the manual update say that it is only for federal - not states. The 3801 issue is for CA. So does this mean I need to paper file the CA return if I have a form 3801? The form isn't actually even required to be filed but I a unable to delete it.  I do not have an AMT issue. 

[CarissaM]

Please follow the instructions here to manually update your Federal return. Once the Federal software updates, you will be able to update the State software the usual way. 

If after doing the update you are still having the issue, please follow the instructions here. to contact us by phone. 

[drbbb · Accepted solution]

The manual instructions do not apply to states. The solution was to call support, get passed through to a supervisor who then had me download a new copy of the CA program. This fixed the issue. Please pass on this advice to anyone else having this issue.