Arkansas tax return not completing properly

[albertgw]

I downloaded the Arkansas tax return for TurboTax 2019.  The information I inputed from my W-2, credits, deductions, etc did not populate to the Arkansas return.  Therefore, the Arkansas return shows no money owed or refund expected, which is clearly not correct.

[lyndamj]

I am having the same problem as albertgw.  What is the solution?

[BrandiLO]

If your federal return did not carry over income or withholding correctly, please click here and follow the steps under "State income or withholding didn't transfer". 

[Karca]

If you run into this issue you will need to completely quit the TurboTax desktop application (make sure you save your file), then re-open the TurboTax desktop application and your tax file.  The Arkansas tax return should then complete properly.