Additional states download

Forum|Forum|6 years ago
March 27, 2020
1 reply
0 views

I Purchased a second state for my TurboTax Premier yesterday. My credit card notified me it had been charged but it still hasn’t downloaded. The little circle keeps spinning it’s been almost 20 hours. What should I do?

LindseyLO

Level 12

Have you tried clearing your cache and restarting? Help with doing so has been provided below. If this does not work please reach out to us by clciking here.

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

347077374

Level 2

Your system is terrible as many people are trying to add additional states; why don't you just use the current year's license code rather than user names and passwords that we cannot find.