To install and activate TurboTax Desktop/Download products for 2024, Windows editions, follow the steps in this help article.
Logging out of your account and back in, changing browsers, or clearing your cache and cookies often helps.
There may be other issues going on with your computer. Additional troubleshooting steps are found in this help article. If you are still having trouble, you might also try these steps:
- Run the Windows System File Checker tool to repair missing or corrupted system files.
- Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
- Restart your computer in Selective Startup Mode, and then install TurboTax.
- Install TurboTax on a different computer.
If after trying all of the options mentioned you still have the same problem:
See this help article and this one for instructions on how to contact TurboTax customer support depending on which product you are using.
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