State Forms

Forum|Forum|6 years ago
January 27, 2020
1 reply
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I have been using Turbo Tax since 1998 to do our taxes. The purchase ALWAYS included one state in the purchase price. Imagine my surprise and dismay to discover it is $39.99 to get the state forms for 2019!

Shame on you, Intuit! You are getting as bad as the IRS and the big tax companies.

SteamTrain

Level 15

1) If you are using the "Online" software (Deluxe or higher), it never includes a free state.

2) If you are using the Desktop software, and buying Deluxe...you have to be particularly careful which Deluxe you buy.....because some Deluxe's (the cheapest ones) do not contain a free state, and are primarily meant for people in the few states that do not have an income tax. Premier and H&B always have a free state...and IF you buy directly form TTX, then Deluxe does too. Bur Deluxe, form Amazon, BBuy, Staples, COSTCO etc can have both sub-versions of Deluxe.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

ernstreinholdternst

Level 2

My DELUXE CD purchased in Costco says it includes a free copy of the state tax but when you get to the point in the program to add the FREE copy it wants to charge $39.99 before you can go any further.

SteamTrain

Level 15

The only time I can see that might happen is if either:

1) you bought desktop, but are somehow using the online browser-based software instead. (they are not the same thing. You may know that, but not all users recognize the difference))

2) The wrong disk got into your package.

Probably #2...and you need to call Customer Support and get them to stick a state installation file in a download account for you.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*