Cannot progress to payment screen to file return

Forum|Forum|4 months ago
March 24, 2026
1 reply
116 views

TurboTax will not progress to the payment screen - I continue to receive the following message popup:

I've confirmed that my desktop software is up to date, and that my payment method in my Intuit account is also valid. I've logged off from my Inuit account in Turbotax and logged back in successfully when progressing through the filing process in the software, but this popup continues to appear.

TurboTax Home & Biz Windows

CatinaT1

Level 15

Call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"