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Level 2

Question

California return can't e-file

Forum|Forum|6 years ago
January 21, 2020
5 replies
88 views

No text available

TurboTax Self Employed Online

GiseleD

Level 14

What error message did you receive? Please copy and paste it in here so that we may assist you further.

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mesquitebean

Level 15

Also, what is the story on your Federal return? Did you efile it previously, and if so, has it been accepted? (most Federal returns will not be accepted or rejected until after January 27, when the IRS opens up return processing, except for a few the IRS pulls early for testing.)

You cannot efile a state return unless the Federal return was also efiled and is accepted. If the 2 returns were not efiled at the same time, the Federal return must be accepted first before a state return can be efiled.

Did you try to efile them at the same time or separately?

oaktowngrrl

Level 2

Trying to e-file them together right now

ma65_2

Level 2

What happened

/CA-Return/CA-ReturnData/CAForm3840/LikeKindExchangeInfo/PropertyGivenUpDesc/RealPropertyAddress - Your California state return could not be electronically processed due to missing or invalid information on Form 3840 California Like-Kind Exchanges. Please double check your entries and be sure that you have provided a description of the property received along with the full address.

Michael D

Level 2

I have the exact same issue as ma. Has anyone found the cause? (CA rejects e-file due to form 3840)
I have filed this for a few years now and have never had an issue, but this year TT seems to want me to fill out the info for properties that are non-existent.
Asking for Part 1 Line 1 A,B,C info. but there is only one property. And if I do fill out all lines, CA still rejects it. Also TT wants to fill out line 2 A, B, C info. Again, I only have one property so B and C should be left blank. Seems there is an issue with TT not CA, because this is an import from last years taxes and there was no issue last year.

mfbellhome

Level 2

I have the same issue as Michael D with TT demanding the same information about properties B and C and wanting to fill out 2 A, B, and C when only one property was exchanged. Was not a problem with 2018 return.

eastj01

Level 2

TurboTax does a final check and won't allow me to file because of this supposed error:

Schedule CA: Ln 6-Fed SS benefits amount must be entered

First, I don't receive Social Security benefits and didn't list any on Fed return. Second, it won't let me just add a zero on the correct error sheet it brings up.

I called TT Support nearly a week ago. The tech even got a screen capture on my PC and verified the problem. Unable to offer a fix, she said that she'd report the issue.

How long am I going to need to wait before TT fixes the problem?

MarilynG

Level 15

Can you just leave the California Social Security Amount blank in Review and Continue?

Schedule CA (Adjustments) for Residents is not ready yet, which may be causing your issue.

Click this link for more info on Adjustments for California Residents.

You could also see if an SSA-1099 was incorrectly generated in your Federal Return, and delete it.

Click this link for info on How to Delete a Form in TurboTax Online.

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eastj01

Level 2

Thanks for your reply.

TurboTax won't allow me to leave it blank and continue to file with the CA Franchise Tax Board. It just keeps looping.

No SSA-1099 was erroneously generated.

Looking at the Schedule CA form being generated for my state return, it doesn't look to me that any problem with the state's paper form is at issue. The issue appears to be with the [invisible to me] internal workings/calculations within the software application. For whatever reason, it marks the Schedule CA form as not done and hence it will not allow the return to be submitted without some entry in the SS Benefits Federal Amounts cell.

My conclusion is that there is a bug or flaw in the internals of Turbo Tax. And my question is why is it taking so long to diagnose and fix the problem.

I suppose I could just print out the return and submit by mail, but that would be likely to delay receipt of my tax refund by weeks if not months.

One oddity. In years past, whenever I'd open Turbo Tax it would query me to check for and install updates. It seems that there were always updates. But now, it doesn't query me and when I force a check for updates, none are found.

All in all, this makes for one very unhappy customer, one who has wasted significant time on the issue, and still no resolution in sight or even an acknowledgement from Turbo Tax that there is a problem. TurboTax marked my call to support of last week closed.

This shouldn't be rocket science. There's a bug--fix it.

John East

francev

Level 2

I cannot finish CA return. I'm in a loop from review and continue. I deleted return and started over but still didn't work.

mesquitebean

Level 15

@francev wrote:
I cannot finish CA return. I'm in a loop from review and continue. I deleted return and started over but still didn't work.

If you don't get a suggestion in this user community forum, here's how to phone TurboTax Support.

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Raiderace

Level 2

MaryK4

Level 15

Sometimes you cannot file the state return even if you do not have the form on your return, it is based on the state's filing rules. See When will my individual tax forms be available in TurboTax?

@Raiderace

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