Error message not sure what to do

Forum|Forum|2 months ago
March 11, 2026
1 reply
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I am using TT 2025 for Home & Business Windows 11 op. sys.

when clicking on an item to review (which is in Interest & Dividends) I get this message "Hmmm looks like we hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct." When I click on OK, it brings me to the Income Summary page. and i got through each item. But, when I get to I & D, I get that error message....what do I do?

Thanks,

Donna

TurboTax Home & Biz Windows

Monikak11

Level 2

If you are using TurboTax Desktop and get the "snag" message:

Make sure the software is updated. See this help article for instructions to run a manual update.
Reboot your device.
Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
Clear cache and cookies

If you are still having trouble, you might also try these steps:

Run the Windows System File Checker tool to repair missing or corrupted system files.
Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
Restart your computer in Selective Startup Mode, and then install TurboTax.
Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.