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The learn more links are not working please help.

 
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6 Replies
PattiF
Expert Alumni

The learn more links are not working please help.

Which links are you referring to and in TT Online or TT Desktop?

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The learn more links are not working please help.

I'm using TT mobile. When selecting any link for a line item I don't understand I get an error 

Oops. That didn't work. 

Something happened while getting that for you.  Let's try again. 

I also paid for deluxe don't know why this is happening 

TerukoL
Intuit Alumni

The learn more links are not working please help.

Please try the following steps to troubleshoot your TurboTax app:

 

  1. Completely shut down your phone or tablet.

  2. Restart your phone or tablet.

  3. Update Google Play/iOS if asked.

  4. Relaunch the TurboTax mobile app and try it again.

If you still continue to have the same problem, please click the link to contact TurboTax customer support.

 

Please click How do I use the mobile app? to learn more. 

 

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kfnheat
New Member

The learn more links are not working please help.

This is still an issue. They seemed to be working in the iPhone App under Federal, but now that I’m in State for CA, none of the Learn More links are working. I tried the suggestions in this thread, but nothing fixed it.

Ebony A
Intuit Alumni

The learn more links are not working please help.

Please contact our phone support team for one-on-one troubleshooting assistance. Contact details can be found here @kfnheat.

jb3333
New Member

The learn more links are not working please help.

I'm having the same problem with the Mac download version of TurboTax Premier. 
It's very buggy, and I'm very disappointed!! Definitely not worth what I paid for it. 

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